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Business Intelligence Manager

Basic Information

Ref Number

Req_00143525

Primary Location

IE - Ballina - Emmett

Country

Ireland

Job Type

Support Positions

Work Style

Remote

Description and Requirements

As this is a new position, you will develop and implement an intelligence strategy, establish workflows, and represent the customer's voice within our business.



Responsibilities

  • Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
  • Develop and lead Insights strategy.
  • Build strong stakeholder relationships and communicate insights effectively.
  • Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
  • Proactively identify opportunities for analytics growth within the business
  • Drive new analytical initiatives and projects aimed at improving organizational efficiency and customer satisfaction.
  • Identify, support, and lead projects aimed at scaling up the way the organization leverages data, insights, and intelligence
  • Automate manual operational processes and present back on time savings gained through modernization of business operations.
  • Extend the data automated reporting solutions by adding trend alerts and insights to existing/new operational dashboards.

Requirements

  • Strong leadership and team development skills.
  • At least 3-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
  • Advanced working knowledge and hands-on experience in SQL
  • Strong knowledge and hands-on experience in data visualization tools such as Sisense, Qlik, Power BI or Tableau.
  • Expert domain of data analysis and data visualization tools and software such as Excel,
  • Python (or R)
  • Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
  • A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
  • Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite
  • Experience in conducting A/B testing experimentation
  • Strong experience in finding data insights and provide business recommendation to the business
  • Excellent communicator with superior written, verbal, presentation and interpersonal communication skills
  • Data driven in both decision making and performance measurement
  • Extreme comfort in ambiguous, fast-paced environment
  • Ability to multi-task, prioritize and coordinate resources

Additional Job Description

As this is a new position, you will develop and implement an intelligence strategy, establish workflows, and represent the customer's voice within our business.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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