Joining our European Brand & Culture team, TELUS Digital Experience is seeking a talented, innovative, hands-on, enthusiastic Brand Communications Specialist with a passion for providing first-class communications support in English and Bosnian (German is also preferred). 

You will report to our Brand and Communications Manager based in Cork, Ireland. The role is subject to a combined work style meaning that you must be able to work both remotely and from our offices in Sarajevo, Bosnia and Herzegovina.

You will join a team dedicated to enhancing our brand presence by coordinating external messaging, driving brand communications, and building strategic partnerships to support our employer brand in Bosnia and Herzegovina, as well as the European region.

Your daily tasks will include writing, text review and content creation across a variety of communications tasks, some phased over several months and others ad-hoc. All require attention to detail and collaboration with different contributors across all team functions and all management levels.

You will be capable of working independently or with little supervision, be approachable and have an aptitude for getting people on board with an idea or direction.

Key Responsibilities:

• Create and align communications solutions collaboratively with our leaders and stakeholders in a relationship built on trust.
• Contribute to an open and positive philosophy and behavior around brand communications and showcase its support for the overall achievement of organizational objectives and strategy at both a regional and global level.
• Assist with coordination and planning of team member events and engagement activities.
• Identify and build partnerships with industry organizations, universities, and professional networks to enhance brand visibility.
• Collaborate with partners to develop co-branded events and other engagement initiatives. 
• Work with internal teams to create a cohesive messaging strategy that reflects our culture and values.
• Work closely with the Talent Acquisition team to understand hiring needs, adapt employer branding strategies accordingly and support recruitment needs.
• Work collaboratively with our admin teams i.e. HR, Talent Acquisition, Finance, etc. that support our TELUS Digital team members.
• Assist other members of the Brand & Culture department based across Europe and work collaboratively with other global communications functions at TELUS Digital.
• Support TELUS Digital’s objectives and champion TELUS Digital’s values.
• Travel may be required to other TELUS Digital sites.

Requirements:

• Fluency in English is essential.
• Outstanding written skills, starting texts from scratch and adapting messages to various target audiences and channels and with an exceptional attention to detail.
• Qualification in a media communications/marketing/PR or comparable work experience.
• Minimum two years’ experience in a similar role.
• Event management experience.
• Network of NGOs or knowledge of volunteering principles in Bosnia and Herzegovina or on a European level.
• Ability to prioritize deadlines and be self-directing without compromising the quality of your output.
• Ability to cut through ambiguity and establish clarity (for example in aligning the content of a communication across administrative teams).

Valued but not essential:

• Fluency in German.
• Experience with video/audio production, graphic design and photography.
• Strong knowledge of employee-facing communications and related analytics, tools and trends.
• Strong knowledge of leading practices in corporate communications and change management impacts.

Competencies:

• Excellent communication and interpersonal skills.
• Ability to work under pressure and effectively prioritize competing deadlines.
• Strong organizational and time-management skills.
• Ability to identify opportunities and work on your own initiative.
• Will be an enthusiastic team player with a strong drive to create a positive work environment.

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

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