Day-to-Day Responsibilities: 

• Serve as a high-level expert of our client platform across all domains to a shared book of business with a group of Customer Success Representatives.

• Operate both reactively and proactively to answer customer technical questions and gather impactful product feedback to drive prioritization internally 

• Proactively drive product adoption to increase product stickiness, showcase value to the customer, and overall customer success & satisfaction 

• Audit customer system usage/setup and make recommendations for improvement

• Track product needs across account cohorts and provide expert guidance for optimal product utilization 

• Represent retained revenue feature/functionality needs to internal teams as the voice of the customer 

• Meet or exceed expectations in KPI attainment
   

Requirements: 

• Minimum of 2 years of technical experience within the SaaS software industry or in a technology-driven environment 

• Demonstrated problem-solving skills and creative thinking
  Strong communication and presentation skills 

• Available to work on-site Monday to Friday (Pradera)

Opportunities:

• Work cross-functionally in a fast-growing SaaS environment - work alongside product, customer success, engineering, etc 

• Drive both customer success and product adoption - both customer-facing and technical

Challenges:

• Balancing competing priorities
  Very fast-growing product environment - things are constantly changing

• Extensive product knowledge has to be learned very quickly in a short time