Basic Information
Ref Number
Last day to apply
Primary Location
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Job Type
Work Style
Description and Requirements
Key responsibilities:
You will work with the Team Leaders to ensure that support is given on an individual basis to meet agreed targets. As a dual role, you will support the Quality review process by auditing an agreed number of calls per team member per month. You will be responsible for providing feedback to the team members on a regular basis to support them with performance management. You will also assist with the development and delivery of training programmes for new hires and existing team members. To be successful in this role, you must have a good understanding of sales techniques and the ability to motivate employees of varying seniority, you also will help our team members develop their skills and achieve their sales quotas.
Requirements:
- Schedule flexibility (AM/PM and Weekends Availability) - Required
- Availability to Work on-site - Required
Core competencies:
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development
Functional competencies:
- English B2 - Required
- Oral and written comprehension
- Appropriate use of language
- Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)
- The ability to create reports, flowcharts, analysis and reporting
- Knowledge and experience in inbound and outbound sales - Desirable
- Advanced Excel - Desirable
- Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR)
- Preparation and presentation of advanced graphics
- Pivot Tables
- Search the data value by VLOOKUP
- Format Cells
- Advanced Filters
- Customer Service - Advanced
- Quality Processes - Advanced
- Motivation Theory - Advanced
- Knowledge of Operational Procedures
- Internal and External Customer Orientation
- Feedback techniques, learning, and development
- Advance Sales Techniques - Required
- Sales skills knowledge - Required
Qualifications:
- At least 3rd year of University Studies in Education, Communications, Psychology, Business Administration or related fields - Desirable.
- At least 6 months of experience in personnel training and coaching - Mandatory
- At least 1 year of experience in sales - Mandatory
Additional Job Description
The Operations Sales Coordinator - Bilingual will involve providing guidance and direction to team members regarding best practice methodology using the client’s guidelines and processes. You will help drive up activations and will support our team leaders in the development of new hire team members, will coordinate training activities that will help maximize our sales team’s performance, deliver coaching programs and 1:1 coaching aimed at improving sales competencies, sales confidence and enhance business development. You will support and coach new hires aiming to reduce their learning curves and speed up their proficiency.
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