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Customer Success Development Representative

Basic Information

Ref Number

Req_00162934

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Customer Success Development Representative

***Applicants should be available and willing to work on-site**

Position Overview:

As a Customer Success Development Representative (CSDR), you play a crucial role in driving customer engagement and retention by ensuring our clients connect with their Customer Success Manager (CSM). Your mission is to help customers recognize the value of these meetings, ensuring they get the most out of our platform while positively impacting our bottom line.

This role is a fantastic entry point into the tech industry, offering a chance to develop strong communication skills, build relationships with clients, and gain deep knowledge of customer success strategies.


Key Responsibilities

  • Engage with clients via outbound calls and emails to schedule meetings with their CSM.

  • Communicate value—help customers understand why connecting with a CSM will enhance their experience and success.

  • Drive impact by securing as many meetings as possible, as CSM meetings directly influence customer retention and expansion.

  • Collaborate with the CS team to ensure smooth handoffs and alignment on customer needs.


Functional competencies:

  • English - B2 - Required

    • Oral and written comprehension

    • Appropriate use of language

  • Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)

  • Strong communication and interpersonal skills.

  • A proactive, results-oriented mindset with the ability to handle objections.

  • Highly organized with excellent time management.

  • A team player who is eager to learn and grow within Customer Success and the tech industry.


Qualifications:

  • Business Administration, Industrial Engineering or related career - Desirable    

  • 1 year of customer facing experience - Mandatory


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

As a Customer Success Development Representative (CSDR), you play a crucial role in driving customer engagement and retention by ensuring our clients connect with their Customer Success Manager (CSM). Your mission is to help customers recognize the value of these meetings, ensuring they get the most out of our platform while positively impacting our bottom line.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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