Basic Information
Ref Number
Req_00147356
Primary Location
GT - Guatemala - Torre Pradera
Country
Guatemala
Work Style
Hybrid
Description and Requirements
About the Role
As a key member of our data team, you will assist in creating, configuring, and maintaining CX Tool integrations, working side by side with other team members onsite at least three times a week. You will be responsible for identifying and solving technical, data, and business problems with your strong analytical and data skills. Your proactive nature and ability to ask great questions will help drive our projects forward.
Key Responsibilities:
- Develop and optimize scalable, secure, and reliable data pipelines that address diverse business needs and considerations.
- Collaborate closely with Business Analysts and Project Managers to understand customer requirements and leverage TELUS Digital CX Tools to set up and configure suitable environments.
- Work onsite at least three times a week to engage in hands-on work and side-by-side collaboration.
- Employ strong problem-solving skills to address both technical and business challenges.
- Leverage your technical experience to build and enhance data and software systems.
- Demonstrate capability and minimal experience in Generative AI, automation, and prompt engineering.
- Ability to work independently and manage simultaneous demands from different clients.
- Self-motivate and manage your workload effectively to meet project deadlines.
- Communicate effectively with team members and stakeholders, ensuring a smooth workflow.
- Emphasize soft skills in interactions to maintain a positive and productive team environment.
Requirements:
- Minimum of 3 years of experience in Data Engineering.
- Strong technical problem-solving skills combined with business acumen.
- Hands-on experience in developing and optimizing data pipelines.
- Experience working with databases, such as SQL and NoSQL
- Proficiency in Python for both API development and scripting needs.
- Knowledge and experience in foundational Generative AI concepts, such as prompt engineering and copilot configuration.
- Excellent self-motivation and time management abilities.
- B2 English level - Strong communication skills, both verbal and written - Required
- Proven ability to ask insightful questions and think critically.
- Emphasis on soft skills such as teamwork, adaptability, and interpersonal communication.
Preferred Qualifications:
- Experience working with CX Tools or similar solutions.
- Familiarity with at least one cloud platform, preferably Google Cloud or Firebase.
- Experience working with RESTful APIs in JSON format.
- Familiarity with Retrieval Augmented Generation (RAG) techniques.
- Previous experience in a similar role or industry.
TELUS Digital Internal Candidates:
- Meeting or exceeding all metrics in your current role for the last 3 months
- Minimum of 95% Attendance
- Minimum of 1 year as a TELUS Digital employee
- Minimum of 6 months in the current position and current account
- No active disciplinary processes
What’s in it for you:
- Private medical and life insurance from day one.
- Employee Stock Purchase Plan ESPP
- Budget for professional growth (certifications)
- Schedule flexibility.
- Extra bonus based on performance.
Additional Job Description
As a key member of our data team, you will assist in creating, configuring, and maintaining CX Tool integrations, working side by side with other team members onsite at least three times a week. You will be responsible for identifying and solving technical, data, and business problems with your strong analytical and data skills. Your proactive nature and ability to ask great questions will help drive our projects forward.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
